Reserve Your Bouncer Today!!!
443-871-9013
Jumping 4 Joy Party Services, LLC
Frequently Asked Questions...
Bounce Houses are a great source of entertainment for any event involving children and/or adults. There are many benefits of renting an inflatable for a party. Inflatables provide children with a safe and exciting outdoor activity that keeps them exercised and entertained. Having an inflatable set up for the duration of a party ensures that children will have an activity they can return to multiple times, keeping them busy for hours. However, there are some considerations to keep in mind when renting an inflatable.
01
Do you carry liability insurance?
Currently, we do not carry liability insurance. Our top priority is safety and peace of mind for our customers, which is why we reiterate the safety instructions multiple times throughout the process - beginning during the initial phone conversation, emphasized again in our contract, and followed up by a signature on the safety rules memorandum of understanding.
02
Do I have to pick up the bounce house myself?
No. Our prices include delivery, complete setup, a safety overview, pickup, and tax. Our bounce houses weigh in excess of 200 pounds, and we do not want anyone getting injured. Installation is provided by our trained professional staff. We will set up the rental in the most professional and safe manner possible.
03
Do you provide staffing to stay at the event?
Yes, we can provide staffing for an additional charge of $25 per staff member. The number of staff members required will depend on the size of the inflatable, but ranges from 1 to 3 people to insure safety. Typically, a bounce house requires 1 staff member and the combo requires 2-3 staff members depending on whether or not the pool is being filled with water. Please Note: Staffing is not required and we usually do not staff events, but the option is available if requested.
04
Do you clean your inflatables?
Yes, we take great pride in keeping our inflatables looking as new as possible. Having a safe and clean environment is one of our priorities. We want our customers to have the best experience possible. The main reason we arrive at least an hour ahead of time is to ensure the unit is sanitized and clean. We do not want any of our party goers to become sick or have to deal with a dirty unit. Periodically, the units are inflated for a good scrub down.
05
Will the inflatable fit in my yard?
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We rarely run into issues where the inflatables do not fit in the desired area. The area needs to be relatively flat, within 100 feet of a power outlet, and there should not be any low hanging tree limbs or wires. If you are not sure if it will fit, the safest way is to add three to five feet to the length and width to the dimensions of the inflatable and measure the desired area. If you have pets, your yard must be free of pet waste prior to setting up the inflatable, or we will not set up. All of the inflatable sizes are listed under the bounce houses tab of the website. For the preservation of our units, the surface we set up on must be grass, turf, or concrete. We cannot set up on dirt or mud.
06
Is electrical access required?
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Yes. The inflatables and machines are run off of electricity. If you will be using a location that does not offer access to electric, please notify us in advance to bring a generator.
07
Is there an additional charge for a generator?
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Yes. A charge of $10 will be added to your contract total.
08
Do you require a deposit?
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Yes. We require a $25 deposit to secure your rental and it is applied to the balance. Our deposits are refundable up to 72 hours prior to your event.
09
What are the rules when using a bounce house?
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Upon setup, we go over and provide a copy of the safety rules. The following things are not allowed inside of the bounce house: food or drinks, sticky items, shoes, sharp objects, rough-housing and/or wrestling, hanging on the nets or basketball hoops, flipping, and silly string. We reserve the right to charge a fee of $75 if the unit requires excessive cleaning due to non-adherence to these policies. If the unit is stolen or returned in a state of disrepair, we reserve the right to charge for repairs or replacement of the unit.
10
What is your weather policy?
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Sometimes weather is unpredictable, and this can add stress to throwing the perfect event. The last thing we want to add is stress so we are very flexible. Our weather policy states that we will not set up if it is actively raining, the temperature is below 40 degrees, or wind speeds are greater than 20 mph. If there is rain or wind in the forecast the day of your event, we will be in contact with you and together we will make a decision. If the decision is made to set up, the full amount will be charged and no refunds will be issued. If the decision is made to reschedule, your deposit will carry over for the next reservation.
11
What should we do if it begins to rain?
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There are two reasons the inflatable cannot be used while it's raining. First, we are using electricity, and everyone knows that water and electricity do not mix. Make sure all individuals are out safely and then turn off or unplug the blower. The second reason is the vinyl becomes extremely slippery when wet, and we do not want any injuries to occur. Once the rain has stopped you may resume use of the inflatable. Simply turn on or plug te blower back in. Before allowing anyone to resume use of the inflatable, make sure the unit is completely dry (may need to use towels) and completely inflated.
12
How do I reserve a bounce house?
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Congratulations!!! We are so happy that you have made the decision to begin what we hope will be a long-standing relationship. The first step is to contact us to make sure the desired date and preferred unit is available. Once we confirm the date and the unit's availability, please make your $25 deposit to complete your reservation. Deposits are accepted in the form of cash, check, money order, and through the paypal button on the right. Then, print a copy of the rental contract from the Rental Docs section of the website. Please review and sign the contract. You can scan the signed contract to us via email OR you can mail it to us OR we can pick it up on the day of the event. We are hoping to have our electronic reservation page ready soon.
